Two minutes with...Evelina London's service improvement team
What is the role of your team?
We offer support, expertise and guidance to all Evelina London staff in setting up, running and delivering service improvement projects. This year we are focusing on theatres, length of stay and community pathways, looking at how we can reduce waiting times and improve the experience for the children and young people who use our services.
Tell us about a typical day
We plan and help deliver improvement projects and larger programmes of work across Evelina London. This includes producing planning documents, meeting with project teams, analysing processes and supporting teams to create innovative solutions to efficiency problems.
What’s the best thing about your job?
The best thing is when projects start to make a real difference to patients and staff. It’s also great to see members of staff put the theory of service improvement into practice in their workplace and make real changes – big or small.