Message from Ian

We're one of the biggest employers in Lambeth and Southwark, with more than 17,000 colleagues working across our hospital and community services. Our people are invaluable – both to the Trust and to those we care for.


Every day we deal with the pressures of the ever-increasing demand for our services, while maintaining safe, high-quality care for our patients. We recently published our People Strategy, which specifically focuses on how we will attract, train and keep the best people working here at Guy’s and St Thomas’.


In this month’s e-GiST, find out what goes on behind the scenes in our post room, and read about one of our incredible physiotherapists who swam across the North Channel from Northern Ireland to Scotland for Guy’s and St Thomas’ Charity.


Ian Abbs
Chief Executive

What's new?
Inspiring the next generation

Guy’s and St Thomas’ staff have been inspiring the next generation of female scientists and healthcare workers. In the first half of 2019, our staff hosted 24 visits from local children aged seven and eight.


Organised by the charity I Can Be, the visits allow young girls to meet women in a range of professions. The charity places particular emphasis on science careers, where women are underrepresented.


Staff including statisticians, researchers, and speech and language therapists have run sessions.

New art for cancer centre

Artworks chosen by patients and staff have been installed in Guy’s Cancer Centre at Queen Mary’s Hospital in Sidcup.


Funded by a donation from Macmillan Cancer Support, 45 artworks adorn waiting areas, corridors, bed bays, treatment and consulting rooms.


The selection of works was sourced through Eames Fine Art. It follows feedback from patients who wanted the centre to be brighter and less clinical.

Summer school success

Guy’s and St Thomas’ staff and partner organisations teamed up to provide a real life experience of health and research careers for local GCSE students.


Pupils who took part in the King's Health Partners Summer School found out about research taking place across the Trust. A session at our SaIL Centre involved simulations of births, fractures and cardiac arrests.


Alaae Brahime, 15, says: “Now I can say I’ve been in the shoes of a doctor, medical researcher, midwife, nurse, surgeon and psychologist.”

Staff brave Dragons’ Den

Four innovative projects developed by staff to improve services for patients have secured funding through this year’s Dragons’ Den competition.


Each winning entry received up to £5,000 from Guy's and St Thomas' Charity to implement their idea.


One of the winning ideas is an e-learning package to help young people with chronic pain to self-manage their symptoms. To find out more about how our charity supports staff to turn their fantastic ideas into reality, click here.

Two minutes with...our post room

In each issue of the e-GiST we spend two minutes with a member of staff, or their team, to find out about the different clinical and non-clinical roles across Guy's and St Thomas'.


Every year the post room teams handle more than six million incoming items and send out over four million items of mail. We spoke to area manager, Stuart Higson, and his team.


If you, or your team, would like to appear in the e-GiST, please email Communications.

What is the role of your team?
The mailroom teams work for Swiss Post Solutions. We provide the mail service for the whole Trust and parts of the community services.


We deal with all incoming internal and external mail, arrange same day and overnight couriers, as well as all the international mail, which involves sending international couriers to deliver and collect items worldwide.

Tell us about a typical day
The teams work Monday to Friday and start their day around 7.30am. We begin by sorting all of the incoming Royal Mail items, which could be anything from three bags to 30 bags a day. All incoming mail has to be in the department pigeon holes for 10am.


On a yearly basis the teams handle more than six million incoming items, send out over four million items of mail, and arrange more than 15,000 same day courier jobs.


What’s the best thing about your job?
Although we work for Swiss Post Solutions, we feel that we help make a difference and contribute to this great place and the work it carries out. I have been working here for almost 20 years and every day is different which I love.

Help assess our care environment

Would you like to join a team of patient assessors who help ensure our Trust maintains a high quality care environment?

Every year, we take part in national Patient-Led Assessments of the Care Environment (PLACE). It involves groups of staff and patients visiting services across our sites to provide feedback on the environment.

Assessors look at accessibility, cleanliness, and the quality of food. To find out more about PLACE and how to take part, please click here or email

Have your say

We are introducing a new Trust-wide electronic health record (EHR) system that will replace many of the systems we currently use.


It will help transform the way we work, how we interact with our partner organisations and the care we provide to our patients.


The Trust is seeking a supplier to deliver the new system and would like patient and public representatives to take part in the selection process. To find out more and register your interest please click here.

Mind and body

The mind and body are inseparable, and mental and physical health conditions are often connected.


The King’s Health Partners Mind & Body Health and Wellbeing Toolkit offers our staff a collection of resources all in the one place, which they can use to support the health and wellbeing of their team.


The emergency department (A&E) is known to be a very stressful place to work. Nikki Helder, A&E sister and practice development nurse, shares how she has used the toolkit to benefit her team at St Thomas' Hospital.

Support us
Enthusiastic volunteers wanted

Are you a mean multi-tasker or a dab hand at marshalling? Or, maybe your middle name is 'motivation'? Come and cheer on our participants at London’s most popular urban triathlon.


Guy's Urban Challenge will take place on Saturday 28 September and we need your volunteering support to help make it a huge success.


T-shirts and refreshments will be provided and volunteers will receive a free ticket for next year's challenge. For more information and to register, please click here.

Physiotherapist conquers world's toughest sea swim

A physiotherapist from Guy’s and St Thomas’ has conquered one of the world’s toughest sea swims, less than a year after swimming across the English Channel.


Samantha Poulsen is the 25th woman to successfully make it across the North Channel. She completed the gruelling 21-mile swim from Northern Ireland to Scotland in 11 hours and 12 minutes.


It is considered to be the most difficult open water swim in the world due to its cold waters, strong currents and high numbers of lion’s mane jellyfish. Samantha took on the challenge to raise money for Guy’s and St Thomas’ Charity.

Guy’s and St Thomas’ lottery launched

We have launched a weekly lottery where you can win up to £25,000 and help make a difference to the lives of Guy’s and St Thomas’ patients.


By playing the weekly lottery you’ll support the big things and small touches that help our patients and their families feel really looked after.


To start playing click here.

How are we doing?
Friends and Family Test – July

Most patients who completed the Friends and Family Test questionnaire in July would recommend the care at Guy’s and St Thomas’ to their loved ones:




  • 96% of patients recommend our Inpatient Wards and Day Case / Day Surgery
  • 92% of patients recommend our Maternity care
  • 97% of patients recommend our Community Services
  • 92% of patients recommend our Outpatient clinics
  • 80% of patients recommend our A&E Department
  • 94% of patients recommend using our Transport Services

Lammy award success

Staff who have gone the extra mile developing innovative new services and providing exceptional care for our patients have scooped Lammy Awards.


Angela Dawe, Joint Director of Integrated Care, received a Lifetime Achievement Award, while Esme-Kate Bermingham, long-term oxygen therapy nurse for the Integrated Respiratory team, won The Kindness Award. The Family Nurse Partnership Team at Evelina London won the Innovation in Lambeth Award.


Launched by NHS Lambeth Clinical Commissioning Group in 2015, the awards recognise NHS and council staff, health and care teams and individuals who live and work in the borough.

Trust toolkit wins national award

Congratulations to our physiotherapy team for winning the British Medical Association (BMA) patient resource of the year award for their ASK self-management toolkit.

The toolkit, which helps patients with a form of inflammatory arthritis called Axial Spondyloarthritis, also won the self-care and Trust categories.

The Trust’s film about non-epileptic attack disorders and series of films about chronic kidney disease were commended.

In the news
Miracle Mia

ITV London News and the Mirror featured Evelina London patient, Mia Mifsud, who was the youngest competitor at the British Transplant Games.


The three-year-old had both kidneys removed by the time she was three months old and a kidney transplant from her dad after two years on dialysis.


Mia took part in a race at the British Transplant Games just weeks after walking for the first time.

Life changing eczema treatment

BBC Look East reported the story of Theo Walker who says his life has been transformed after pioneering treatment at St Thomas’ Hospital for severe eczema.


The condition was so bad that it left Theo in constant pain and unable to move, but everything changed after he became one of the first people in the country to be given a new drug called Dupilumab.


Theo said: “I can’t describe it in words how amazing it is to be able to do just things that most teenagers would consider as normal life.”

Supporting men with Klinefelter’s syndrome

The Guardian reported that Guy’s Hospital is running the first clinic in the UK to deal solely with Klinefelter’s syndrome.


The condition occurs when men are born with an extra X chromosome. It is a common condition that can cause male infertility but it often goes untreated.


Mr Tet Yap, consultant urologist, says: “Most men are only diagnosed when they struggle to conceive. This will be when they are in their 30s or older. And then they are often told they are totally infertile, which can be false information and devastating to receive.”

Key dates
1 October – Older People’s Day

Come and meet the fantastic teams involved in older people’s care at Central Hall, St Thomas' Hospital, on Tuesday 1 October.


We will be showcasing projects, and sharing information about the services we use both in the hospital and the community from 11am to 4.30pm.


Thinking about starting physical activity or want to improve your strength and balance? Join our 'come and try' day at the Older Persons Assessment Unit, Bermondsey Wing, Guy's Hospital, on Thursday 3 October from 10.30am to 3.30pm.

19 October – Low Vision Day

Do you or someone you know have poor eyesight? Even with glasses? Join us on Saturday 19 October for Low Vision Day.


The annual event will take place between 10am and 2pm in Shepherd Hall, South Wing, St Thomas’ Hospital.


There will be lots of information on offer and you can try a whole range of low vision aids. No registration is required so simply turn up on the day.

21 October – Inspiring Youth Conference

The fourth Evelina London Inspiring Youth Conference will be held on Monday 21 October in Governors’ Hall, St Thomas’ Hospital from 10am to 4pm.


You’ll hear from inspiring speakers who will share their stories and show you ways of taking control of your health and emotional wellbeing. We will also share information about what is available in your local area. To register for a free place, click here.


There will be many opportunities to have your say, including creating a poster for the event. The posters should illustrate an idea that you have had to improve our patients’ experience. To find out more, click here.